Frankston City Council is located on the eastern shores of Port Phillip Bay where the beach meets with the natural landscapes of the Mornington Peninsula.  We are a diverse community that provides a vibrant lifestyle along with a growing economic and arts sector.

Our leadership team is committed to building an engaged and collaborative culture where innovation and being future focused are the norm. If you want to help shape the future of Frankston, now is the time to join our team!

About the position

Council’s Business and Information Technology Department is looking for a Desktop Support Officer who will be responsible for delivering high quality IT support to Council staff and maintaining a reliable and secure technology environment.

The main responsibilities will include: 

• Providing frontline IT support, including diagnosing and resolving incidents and service requests across Council systems
• Supporting and maintaining end user devices, including desktops, laptops, mobile devices and peripherals
• Assisting with system administration, user access, and Microsoft 365 services
• Contributing to small projects, device rollouts and continuous improvement initiatives within IT Operations

About you

• Demonstrated experience in a service desk or desktop support environment
• Strong customer service skills with the ability to communicate effectively with both technical and non-technical staff
• Sound troubleshooting skills across Windows 10/11, Microsoft 365 and end user devices
• Experience with ITSM tools and an understanding of ITIL principles
• Ability to work both independently and as part of a team, with a proactive and solution-focused approach
• Current Driver License

Benefits of working at Frankston City Council

Be part of a workplace that is looking to transform the way that we work and build on our values “Kinder, Fairer, Smarter”. As an employee, you will have access to benefits such as:

• Rostered Day Off (Full time roles only)
• Access to professional and career development opportunities
• Purchased leave
• Paid Parental leave
• Paid Christmas Shut Down Leave
• Free onsite parking (Civic Centre)
• Employee assistance program
• Salary sacrifice gym membership at Peninsula Aquatic Recreation Centre.

This position is a Band 5A currently remunerated at $82,567.33 per annum, plus superannuation. Overtime will also be paid as required.

If you would like to learn more about this opportunity or have any questions, please contact Ric Rais on (03) 9784 1992 or ric.rais@frankston.vic.gov.au

The position description for this role can be found on the Frankston City Council Careers page. 

The closing date for applications to this role is 23/04/2026 11:55pm.

Culture at Frankston City Council

Frankston City Council respectfully acknowledges the traditional owners, the Bunurong people, as the custodians of the land on which we live and work and their Elders past and present.

Council is committed to building a culture that values diversity and promotes a workplace that welcomes and includes the unique contributions of all people. We encourage applications from individuals of all ages, backgrounds and identities. As well as applicants who identify as being Aboriginal and Torres Strait Islander, are culturally diverse, LGBTQIA+ or who have a disability to apply.

We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you.  

Child Safety

Frankston City Council is a Child Safe Organisation and has a zero tolerance for child abuse. Council is committed to creating and maintaining a child safe environment where all children are valued and protected from harm and abuse and will promote a whole of community approach to keeping children safe. 

At Frankston City Council, protecting children and preventing child abuse is embedded in the everyday thinking and practice of all councillors, employees, contractors and volunteers.  Please refer to the Child Safety and Wellbeing Policy located on the Frankston City Council website on the Child Safety Page as this will be referred to in an interview. 

Pre-Employment Information

You will need to provide evidence of your right to work in Australia, certified copies of your qualifications, a current Driver Licence and Working with Children Check. You must also be willing to provide a Pre-Employment Health Declaration and undertake a National Police Record Check.