Frankston City Council is located on the eastern shores of Port Phillip Bay where the beach meets with the natural landscapes of the Mornington Peninsula.  We are a diverse community that provides a vibrant lifestyle along with a growing economic and arts sector.

Our leadership team is committed to building an engaged and collaborative culture where innovation and being future focused are the norm. If you want to help shape the future of Frankston, now is the time to join our team!

About the position

Join our dynamic Customer Experience & Transformation team as the Coordinator Business & Digital Improvement, where you'll help shape the future of public services.

This is your chance to make a real difference by streamlining processes, championing digital transformation and ensuring our community thrives in a fast-evolving world. You'll lead strategic initiatives, empower cross-functional teams, and collaborate with stakeholders to create innovative, user-centred solutions that enhance efficiency and accessibility.

If you’re ready to combine your expertise in business improvement and digital innovation with a purpose-driven mission, apply today to lead change where it matters most!

The main responsibilities will include: 

• Create, implement, and evolve Councils short- and long-term business and digital practices and initiatives to ensure that Councils ways of working are fit for the future.
• Promote awareness and lead a culture of continuous improvement, customer experience, digital adoption and transformation across Council.
• Develop, implement, and maintain a comprehensive continuous improvement pipeline in partnership with business stakeholders.
• Provide guidance and leadership to the organisation on all transformation matters in accordance with organisational goals and strategic plan.

This is a temporary full time position ending on 20^th February 2026.

About you

Are you a visionary leader passionate about leading and developing a high performing team to drive innovation and deliver meaningful change? Are you energised by problem solving and delivering exceptional outcomes and benefits for a wide range of stakeholders, the community and the organisation?   

Skills:

• Proven ability to impart information and communicate complex continuous improvement and digital concepts in a professional manner and to a wide range of audiences.
• Ability to work as part of a team to drive an innovation and continuous improvement workplace culture
• Ability to develop strong relationships with key stakeholders/partners and collaboratively develop the future phases of our transformation program “Fit for the Future"

Benefits of working at Frankston City Council

Be part of a workplace that is looking to transform the way that we work and build on our values “Kinder, Fairer, Smarter”. As an employee, you will have access to benefits such as:

• Hybrid Working Model
• Flexible working hours
• Rostered Day Off (Full time roles only)
• Paid Christmas Shut Down Leave
• Free onsite parking (Civic Centre)
• Salary sacrifice gym membership at Peninsula Aquatic Recreation Centre.

This position is a Band 8A currently remunerated at $126,868.08 per annum, plus superannuation.

To apply

Please submit an online application including your resume and a cover letter responding to the below selection criteria:

Mandatory/Essential:

1. Relevant tertiary qualifications in the field of Service design, Business or Psychological Science and/or extensive and diverse practical experience.
2. Experience in strategically planning and delivering an enterprise-wide transformation program and support a service delivery team.
3. Experience in supporting and leading teams through feedback, coaching and mentoring, including management of performance and workplace behaviour.
4. Demonstrated ability to lead and contribute to strategic and critical thinking to help inform the future direction of service design and digital improvements.
5. Proven ability to resolve complex problems in a timely and efficient manner using various service design, human centred design and continuous improvement techniques, tools, processes, and methodologies.
6. Excellent oral and written communication skills to help influence, persuade and/or motivate stakeholders to achieve organisational objectives.

Desirable/Optional:

Experience in government or a related service industry.

If you would like to learn more about this opportunity or have any questions, please contact William Costello Manager Customer Experience & Transformation via email William.costello@frankston.vic.gov.au

Culture at Frankston City Council

Frankston City Council respectfully acknowledges the traditional owners, the Bunurong people, as the custodians of the land on which we live and work and their Elders past and present.

Council is committed to building a culture that values diversity and promotes a workplace that welcomes and includes the unique contributions of all people. We encourage applications from individuals of all ages, backgrounds and identities. As well as applicants who identify as being Aboriginal and Torres Strait Islander, are culturally diverse, LGBTQIA+ or who have a disability to apply.

Council has zero tolerance for child abuse.  Protecting children and preventing child abuse is embedded in the everyday thinking and practice of all Councillors, employees, contractors and volunteers.

We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you.  

Pre-Employment Information

You will need to provide evidence of your right to work in Australia, certified copies of your qualifications, a current Driver Licence and Working with Children Check. You must also be willing to provide a Pre-Employment Health Declaration and undertake a National Police Record Check.