An exciting opportunity exists within our Family Health Support Services department to be part of the newly established Community Care Transition Team.

Following a review of Council’s role in aged and community care, Council has made the difficult decision to transition out of delivering certain Community Care services. These changes will better position Council to meet upcoming Aged Care Reform requirements and ensure a stronger, more connected local care provider network. 

This new Transition Team will play a key role in supporting clients and community during the upcoming service transition by providing clear information, answering enquiries and guiding people to the right supports. This is a great opportunity to contribute to an important initiative and help our community feel supported throughout this change. 

This is a casual role working between 14-30 hours per week. This role will be required until 30 June 2026.

Position details: 

• Days/Hours: Casually across Monday to Friday, 9am–4pm (flexibility available-please provide what days/hours you are available)
• Location: Family Health Support Services Department - 43B Davey Street Frankston 

Key responsibilities: 

• Responding to client and community enquiries related to aged care reforms 
• Assisting clients with questions about the services they access 
• Providing accurate information and support over the phone 
• Working collaboratively within the Community Care team 

Support provided: 

• Comprehensive training and resources to build confidence in manage enquires 
• Ongoing support from the broader Community Care and Management teams 

 About you

• Tell us why you would like to work with the Community Care Team
• Your relevant customer service experience and
• What software systems you are proficient in

We look forward to hearing from those keen to contribute and make a difference for our community! 

This position is remunerated at a Band 4A - $47.15 per hour plus superannuation.

Child Safety

Frankston City Council is a Child Safe Organisation and has a zero tolerance for child abuse. Council is committed to creating and maintaining a child safe environment where all children are valued and protected from harm and abuse and will promote a whole of community approach to keeping children safe. 

At Frankston City Council, protecting children and preventing child abuse is embedded in the everyday thinking and practice of all councillors, employees, contractors and volunteers.  Please refer to the Child Safety and Wellbeing Policy Please refer to the Child Safety and Wellbeing Policy located on the Frankston City Council website on the Child Safety Page as this will be referred to in an interview.

Culture at Frankston City Council

We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you.